Older adults with hearing loss may miss important details, avoid telephone calls, or lose confidence communicating with doctors, businesses, friends, and family.
This workbook guides families through selecting, obtaining, setting up, and evaluating a captioned phone so it becomes a useful communication tool instead of unused equipment.
Inside the workbook, readers will find:
- A checklist for identifying telephone communication problems
- A simple test for distinguishing volume issues from speech-clarity problems
- Space to record hearing history and communication priorities
- A home internet, phone-service, outlet, and equipment-readiness assessment
- Tips for helping regular callers communicate more effectively
- An explanation of captioned-phone certification requirements
- A list of professionals who may complete the certification
- A certification and follow-up record
- A side-by-side comparison chart for providers and phone models
- Questions about costs, contracts, captions, 911 calls, privacy, and device returns
- A setup-day checklist
- Worksheets for recording phone settings and installation details
- A central record for account and technical-support information
- Basic troubleshooting preparation
- A 30-day call and usage log
- Two-week and 30-day evaluation checkpoints
- Solutions for common captioning and connection problems
- Guidance for responding respectfully if a parent declines the phone
- Space to record objections, possible solutions, and a date to revisit the decision
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Important Disclaimer: This workbook is provided for general educational and organizational purposes only. It is not medical, hearing-care, legal, telecommunications, or individualized professional advice. Captioned telephone eligibility requirements, certification rules, equipment costs, provider services, privacy practices, and federal regulations may change. Confirm all current information directly with the FCC, the selected service provider, and your parent’s qualified healthcare or hearing professional. Caption accuracy and service availability can vary, and a captioned telephone should not be relied upon as the only method of receiving emergency or medical information. Senior Safety Advice does not guarantee eligibility, equipment performance, service approval, or a particular outcome and does not endorse any provider mentioned in the workbook.
