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Does Verizon Have A Medical Alert System For Seniors?

Medical alert system.

A few years ago, Verizon’s cellular network offered a mobile personal emergency response system called Verizon SureResponse.

It was discontinued in 2016 due to several issues that they were not able to correct in the product.

The main problems were…

  • Battery life was dismal, requiring frequent re-charging.
  • There were many customer complaints that the product was not as “waterproof” as was advertised.
  • The service required the user to sign a 2 year contract.

Verizon decided that it was best to discontinue the product and the service vs. working to address and correct these problems.

Medical Alert Systems That Use Verizon

But there are 3 other medical alert products that use Verizon’s services and are excellent alternatives to Verizon Medical Alert Systems.

Family 1st Medical Alert – their system not only piggybacks off Verizon’s cell towers (giving you access pretty much everywhere in the USA), you don’t even need to have Verizon’s service.

Their device works on WiFi, so no matter who you have service with (or even if you have no service!) you can use this medical alert.

Plus, it has optional fall detection that can be added for a small monthly fee.

Prime Medical Alert – they offer a variety of medical alert products from the basic wearable devices to those with built in fall detection and GPS capabilities.

Care Smart Watch – although this is NOT a medical alert device, it IS a watch by Verizon that is intended for seniors and does give them the function to easily contact someone via their watch.

When you sign up for a medical alert system, you’ll be given a phone number to call in case of an emergency.

You can also add this number to your speed dial, so you can reach it quickly in case of an emergency.

Medical alert systems can give you and your loved ones peace of mind, knowing that help is always just a phone call away in case of an emergency situation.

What We Recommend For Medical Alert Devices For Seniors

We have written about medical alert devices, their pros and cons, costs, etc.

In researching these products and also getting recommendations from friends and family who use these products – we can give you our list of the best medical alert systems that we recommend.

But if you or a senior loved one is hesitant to use a wearable medical alert device, you may want to consider using Alexa devices as a medical alert system.

But know that this would only work while you are at home.

The major benefit of using Alexa in the home is that there is no additional fee other than what you are currently paying for your Wi-Fi connection.

There are multiple mobile medical alert systems that work with Verizon’s services.

Family 1st Medical Alert

We personally tested and reviewed the Family 1st system, so we can tell you that it gives you a lot of bang for the buck.

As I said above, it uses Verizon’s cell towers to triangulate your position in an emergency (you don’t need to have Verizon service or even a landline to use this device).


  • 24/7 monitoring.
  • Two-way voice – just press the button on the device to be connected to a customer care representative who will talk to you through the device (no phone needed!)
  • Water resistant – can be worn in the shower.
  • Optional fall detection can be added for a minimal monthly fee.
  • It can also provide the call center with the user’s location using GPS location tracking.
  • Important information like your medical info, physician info, medications and emergency care instructions are stored on their system and made available to first responders in an emergency.
  • Can add up to 5 emergency contacts to be notified.
  • NO long-term contracts! You can cancel anytime with no cancellation fees.
  • 30 day money back guarantee. You only pay for the service time you have used.
  • NO activation fees.

Life Alert

The Life Alert product is probably one of the most well known medical alert devices. Hardly a day goes by that I don’t see a commercial about them on my TV.

Life Alert works via a base unit and a pendant that the senior wears around their neck. There is also a wristband option. In addition, the company offers a separate, waterproof HELP button for use in the shower or bathtub. This comes as part of a higher-priced monthly package.

As you might imagine, the Life Alert system doesn’t have a one-size-fits-all price. There are separate charges for different components, depending on the type of system your loved one wants and whether they’ll need additional features like a HELP button or GPS capability.

Life Alert is just one brand of medical alert system. There are several others on the market today that may better fit your budget and your needs.


One of these other companies is LifeFone Medical Alarm – Only $24.95 per month, no long term contract.

The basic system is only going to work INSIDE your home. It probably won’t be able to follow you out to the garden and definitely not to the grocery store or to a friend’s home.

If you want that capability, you will need to upgrade to the GPS-enabled device, which runs about $10.00 extra per month.

LifeFone offers:

  • 30 day money back guarantee
  • Pendant alert button available, as well as a wristband version.
  • The devices are waterproof so they can be used by the shower or in a bathroom. LifeFone does not have an independent help button like Life Alert’s – the senior would simply take their LifeFone pendant/wristband into the bathroom with them.
  • Pushing the alert button connects the senior directly to an emergency care agent at a central monitoring station.
  • The LifeFone product has a 1300 foot range (this is 61 percent larger than Life Alert’s 800 foot range).
  • Lifetime warranty on the equipment.
  • Optional automatic fall detection is available for an extra $10.00 per month.
  • Capability of adding 24/7 monitored fire, smoke, and carbon monoxide detection.
  • Works with landline or cellular service (a plan with cell service runs $30.95 per month).
  • Can add GPS (additional cost per month of about $10.00).
  • The senior can designate who should be alerted in an emergency, so family members or friends (or even their physician) will know there is a concern.

Freedom Guardian (by Medical Guardian)

The Medical Guardian medical alert device system ONLY works through AT&T’s cellular service so if you do not have AT&T then it may not be an option.

  • The Freedom Guardian is a wearable medical alert device that doubles as a watch.
  • It comes in either black (shown) or white and is made with seniors in mind.
  • It has larger screen icons and an analog watch face plus a HELP touch screen and an emergency button.
  • It features alerts and reminders so the owner can remember things like taking their medications on time or going to their doctor’s appointment.
  • The Freedom Guardian also has text-to-speech capability so the senior can talk to a loved one through the watch (ala Dick Tracy) – there is no keyboard required.
  • It reads the date, time, messages, and calendar alerts aloud so seniors can hear it better.
  • The alert device also gives the weather for up to 3 days.
  • Has advanced location tracking through GPS so a senior who gets lost can be found even if they aren’t sure where they are.

On The Go Guardian (by Medical Guardian)

This medical alert device is the kind that you can take with you everywhere you go.

It works without needing to have a smartphone or WiFi service in the home. It has it’s own proprietary WiFi location service which means that you can use it at home or when you are out and about without having to pay an extra fee (like you do with Life Alert).

It has a 30 day battery life and yes, it is shower proof!

Invisawear Smart Jewelry

The Invisawear Smart Jewelry line is one of the newest alert devices on the market. It’s not necessarily a “medical alert” device but it does provide a call to 911 as well as a contact that you designate.

For a senior person who is independent but yet wants some extra protection – I would recommend an Invisawear product.

What makes this product so amazing is that it’s a decorative small charm that can be worn on a necklace or a bracelet.

It’s the smart new way to wear a medical alert device without looking as if you are wearing one.

It’s free to use – no monthly fee. It’s a GPS device to alert your contact list and / or 911 (which is optional and also free) of an emergency and also to provide them with your GPS location.

This elegant alert device has the following features:

  • You activate the alarm by simply double pressing the back of the pendant. This sends a text message along with your GPS coordinates immediately to the individuals you designated on your emergency contact list.
  • When you set it up you can add up to 5 individuals to be contacted when you activate the alarm.
  • You can also set up the option to contact 911 Dispatchers in your area. There is no cost for this and it’s an option in addition to contacting your personal contact list.
  • It’s sweat and weather resistant.
  • Because it’s a Bluetooth paired item – it will only work if the smartphone it’s paired to is nearby.
  • There is no battery to charge.
  • There is no monthly fee.
  • It currently only works within the USA
  • For more information about Invisawear – check their website FAQs here.

One additional item that I can recommend for older adults is to add a magnetic clasp to the Invisawear necklace.

This makes it much easier to put on and take off for anyone who has problems managing small jewelry clasps.

I know that I do so this makes it quick and easy for me to wear my Invisawear necklace.

All in all, we would rank medical alert devices as one of the most useful things that any person can purchase and wear.

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