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Can Alexa Call 911? How To Use Amazon Echo For Emergencies

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Can Alexa Call 911

What happens if you’re in an emergency, you’re alone in your home and you can’t reach your cell phone or landline? It’s a question that many seniors and caregivers are asking themselves.

But if you have a smart speaker like an Alexa device, whether it’s an echo show, an echo dot or any other compatible echo device in your home you may use it to call for help.

So, can Alexa call 911 for help? – The Alexa device can call 911 through the paid version of the Ask My Buddy Skill. It can also call 911 using a landline or VOIP service with an Amazon Echo Connect device which is discontinued but you can search for a used one sold elsewhere.

Although you need these add-ons to enable Amazon’s Alexa to call to 911 – it’s certainly an easy and inexpensive way (especially using the Ask My Buddy Skill) to be safe with an easy method to call out in case of an emergency.

One important note: like every other device, it’s important to keep Alexa’s software updated so that it works properly.

Alexa’s Capabilities And Limitations During An Emergency

AspectAlexa’s Capability and Limitations
Directly call 911Alexa cannot directly call 911. It requires additional add-ons.
Call emergency servicesAlexa can call phone numbers in your contact list, including emergency contacts.
Use outside the USAAlexa is unable to call emergency services outside the United States.
Activate emergency skillsAlexa can activate emergency-related skills like Ask My Buddy or SOS Family.
Provide emergency informationAlexa can provide general first aid advice or pet health information through specific skills.
Detect intrudersAlexa cannot detect intruders or provide physical protection.
Control home security systemsAlexa can integrate with home security systems for alerts and monitoring.
Adjust room temperatureAlexa can adjust the thermostat to provide comfort.
Record conversationsAlexa may inadvertently record conversations but can be managed through privacy settings.
Offer fall detectionAlexa does not provide fall detection capabilities.
Offer wearable devicesAlexa does not offer wearable devices like Life Alert.
Provide GPS capabilityAlexa does not have built-in GPS capabilities.

Please note that the table is a general overview, and specific capabilities may vary based on device models, configurations, and the availability of third-party skills.

It’s important to refer to official documentation and consult Alexa-enabled device manufacturers for the most accurate and up-to-date information.

What Happens If You Say Alexa Call 911?

But what DOES Alexa do if you ask her to call 911 if you don’t have these add-ons?

When you utter those words to Alexa she will respond with something like “I can’t place that call. Please dial emergency…”

In order for the emergency 911 service to work – it needs to identify a callback number and your location – as of right now, that is not capable of any smart speaker devices.

In order for this technology to work, an emergency call infrastructure would have to be created and supported by technology companies providing the Internet service.

BUT – that does NOT mean that you can’t use Alexa for emergency calls.

Alexa can make phone calls to your contact list, whether it’s a landline or a mobile number.

There are two ways that you can make that call.

  • To call a specific person’s phone number on your phone’s contact list simply say “Alexa, call (name of your contact).”
  • To contact multiple contacts use the Ask My Buddy skill to contact multiple people on your contact list.

You can also set up an Emergency Contact on Alexa as well.

  • Open the Alexa app on your phone
  • Tap on the More option at the bottom of the screen
  • Tap on Settings
  • Scroll down a bit and tap on Communication
  • Scroll down a bit and tap on Manage Contacts
  • Tap on Emergency Contact
  • Follow the prompts to add your Emergency Contact

Once this is completed, you’ll be able to say “Alexa, call for help.” or “Alexa, call my emergency contact.” and the person that you chose will be contacted.

NOTE: It’s a great idea to also have a Vial of Life set up in case the senior does have Alexa call 9-1-1. It’s free and gives emergency responders critical information so they can help the person – even if they are unconscious. Read more about the Vial of Life here.

What Is Alexa’s Ask My Buddy Skill?

One of the best features Alexa offers for seniors is the Ask My Buddy Skill.

With the free version you can assign multiple “buddies” to a list and once you activate the skill, Alexa calls all the folks on your list.

You can put up to 5 people on your list at no cost.

This is a great tool to use in an emergency situation.

How To Use The Buddy Skill

To activate the buddy skill, you simply give this simple voice command, “Alexa, ask my buddy to send help.”

How To Set Up Your Buddy On Alexa

  • The first thing to do is to go to and register. It’s free if you have fewer than 5 contacts and use 10 or fewer notifications in a 30-day period. From there, there are very minimal monthly fees.
  • Open the Alexa app on your mobile phone
  • Tap on the hamburger menu in the top left corner (the 3 short horizontal lines)
  • In the dropdown box tap on “Skills & Games”
  • Tap on the magnifying glass icon in the top right and type in “buddy”
  • Choose the Ask My Buddy skills
  • Follow the instructions to register and set it up

About The Premium Tier Buddy Skill

In addition to the free version of this great skill there is also a paid version which is currently $5.99/month. You can read more about it here.

With this paid subscription you can add 5 more contacts to your list (so that would give you a total of 10 contacts) and it will also call out to 911.

Now – it’s not a PERFECT program by any means – so my recommendation is that if you are a fall risk and have multiple medical issues – I would strongly recommend a medical alert device.

The Alexa smart devices and their skills, like the Buddy one, are great backups but because they are still new – it’s not a good idea to rely on this entirely.

My SOS Family Skill

Another good option is the SOS Family skill that gives you unlimited number of contacts on your list and can send an voice phone call, a text or an email to them when you activate it with your voice.

There is a monthly fee which I believe is less than $5.00 per month.

How To Set Up Alexa For Emergency Calls

Setting up Alexa for emergency calls involves using Alexa’s communication features and third-party skills.

Here’s a general guide on how you can set up Alexa for emergency situations:

  1. Alexa’s Communication Features:
    • Drop In: This feature allows you to instantly connect with another Echo device, either in your home or a friend’s home. It’s like an intercom system. You can use this feature to check on someone or ask for help within your home.
    • Alexa-to-Alexa Calling: You can make voice calls to friends and family who also have Echo devices or the Alexa app. This can be useful if you need to reach someone quickly.
    • Set Up: To use these features, you’ll need to:
      1. Open the Alexa app on your smartphone.
      2. Go to the “Communicate” tab.
      3. Follow the on-screen instructions to set up calling and messaging.
  2. Create a Routine:
    • You can create a custom Alexa routine that sends a message to a specific contact in case of an emergency.
    • Set Up:
      1. Open the Alexa app.
      2. Go to the “More” tab and select “Routines.”
      3. Tap “+”, then “Enter routine name” and give it a name like “Emergency.”
      4. Under “When this happens,” choose “Voice” and enter a phrase like “emergency call.”
      5. Add an action to send a message to a specific contact.
      6. Save the routine.
  3. Important Considerations:
    • Always have a backup method of contacting emergency services, as Alexa should not be solely relied upon for emergencies.
    • Test the setup to ensure it works as expected.
    • Keep your Alexa device and the Alexa app updated for the best performance and latest features.

Remember, technology can fail or experience issues, so it’s crucial to have multiple ways to reach out for help in an emergency.

If you’re in a life-threatening situation, always try to call 911 or your local emergency number directly.

What Is Alexa Guard?

Alexa Guard is a free skill that you can install on Alexa devices.

When it’s set to Away mode, it can identify the sounds of smoke detectors, CO alarms, or shattered glass.

Upon detection, Alexa will forward Smart Alerts through notifications to your smartphone.

Pretty cool, right?

To set up Alexa for emergencies, you can follow these steps:

  1. Download the Amazon Alexa app: You can download the Amazon Alexa app on your smartphone or tablet from the App Store or Google Play Store.
  2. Set up your Echo device: If you haven’t already set up your Echo device, you’ll need to do so by plugging it in and following the instructions in the Alexa app.
  3. Enable Alexa Guard: Alexa Guard is a feature that can help keep your home safe. To enable Alexa Guard, open the Alexa app and go to Settings > Guard > Set Up Guard. Follow the instructions to set up your Guard preferences.
  4. Add emergency contacts: You can add emergency contacts to your Alexa app so that Alexa can contact them in case of an emergency. To add emergency contacts, go to Settings > Account Settings > Emergency Contacts. Add the name and phone number of each emergency contact.
  5. Set up voice profiles: If you have multiple users in your household, you can set up voice profiles for each user. To set up voice profiles, go to Settings > Your Voice.
  6. Test Alexa’s emergency features: To test Alexa’s emergency features, you can say “Alexa, call emergency services” or “Alexa, ask for help”. Alexa will then call the emergency services or your designated emergency contacts.

Remember that Alexa is not a substitute for emergency services. If you are in a life-threatening situation, you should always call 911 or your local emergency services.

What Is The Alexa Guard Plus Skill?

  • Alexa Guard Plus is an advanced version of Alexa Guard.
  • It includes all the features of Alexa Guard and can also detect additional sounds, such as activity noises.
  • One of the standout features of Guard Plus is its ability to play sounds (like a siren or barking dog) to deter potential intruders.
  • A significant benefit of Guard Plus is the emergency helpline. Users can say, “Alexa, call for help,” to connect with a trained emergency response agent who can assist in requesting emergency services.

Differences Between Alexa Guard And Alexa Guard Plus

  • Cost: Alexa Guard Plus comes with a fee of $5 per month (or $50 per year), while Alexa Guard is a free service.
  • Emergency Helpline: Only Alexa Guard Plus offers hands-free calling to an emergency helpline.
  • Sound Detection: Alexa Guard listens for breaking glass and fire and CO alarms. In contrast, Alexa Guard Plus can detect additional noises and can also play sounds to deter potential intruders.
  • Availability: Both Alexa Guard and Alexa Guard Plus are currently available. For Ring Protect subscribers in the U.S., the Alexa Guard Plus subscription is free if their Ring and Amazon accounts are linked. Ring Protect Plus plans are available for $10 a month or $100 a year.

Can Alexa Be Used As A Life Alert?

Although there are multiple ways that people can use Alexa as their personal assistant., what most don’t realize is that you can also use it as a life alert type of device for those instances of emergency.

Of course it’s not exactly like a medical emergency device so it’s not going to give you the full protection that a separate accessory like a medical alert device can but it does provide some very helpful safety features that seniors can take advantage of.

Comparing Life Alert To Alexa Emergency Contact

AlexaLife Alert
Wearable deviceNoYes
Fall detectionNoYes
Easy to useYesYes
Multiple units that can be used in any roomYesYes
Used to contact for emergencies 24/7YesYes
GPS capabilityYesYes

Types Of Emergencies Alexa Can Help You With

In addition to being able to make a hands-free voice call to someone, Alexa can also assist you in other types of emergencies.

Here are some scenarios of different types of emergencies and how Alexa can assist.

If You Are Confronted With An Intruder

Amazon Alexa can’t fight off an intruder for you but you can begin talking and telling Alexa what the intruder looks like. Or even their name if you know them.

All your voice commands that you say to Alexa are recorded and are kept in a file under your account until you go in and delete those recordings. These recordings can be used by the police to help identify your intruder.

Read the story about the New Mexico man, Eduardo Barros who was caught beating his girlfriend when a smart speaker called for help.

The other thing you can do is to set up the Intruder Alert skill (although you do have to have this already set up so that you can use it if an intruder breaks in.)

To use this skill you will also need the Echo Flex and also the Motion Sensing adapter that you attach to the bottom.

Here’s a video showing you how it works.

Once the Intruder Alert skill has been set up – all you have to say is Intruder Alert (or whatever command you set up) and then Alexa will go ahead and do what you set the skill to do which could be…

  • turn the Alexa enabled lights on
  • shout out something like “Get out, the police are on their way.”
  • blare out an alarm sound

These will hopefully scare away your intruder and give you a chance to call 911.

Using Alexa As An Additional Home Security System

The Alexa Guard skills allows you to use Alexa to alert you if it detects the sound of an alarm (like a fire alarm or burglar alarm) and even the sound of breaking glass.

Some Alexa devices can also pair with the Google Nest video doorbell so you can see and respond to whomever is at the front door without opening it.

If Your Pet Becomes Sick

What happens if you can’t get a hold of your veterinarian and your pet seems ill?

Well, if it’s not an emergency and you are just seeking some information, you can try using the MyPetDoc skill on Alexa.

Did you know that MyPetDoc is the world’s first veterinarian-driven AI? Yeah, it provides answers to your pet health questions.

It has two modes: one for asking a question and getting an answer right away from their licensed veterinarians; or if you want more advice on what might be wrong with Fido and need someone who can listen in real time then say hi!

They’re available 24 hours per day so don’t worry about missing them out when something goes awry in between vet visits.

If You Need First-Aid Advice

The Mayo Clinic First Aid skill provides quick answers for dozens of everyday mishaps and other situations that may arise.

Whether it’s an ouchie or something worse, the instructions are clear and easy-to-follow.

It takes just one tap on my icon to get lifesaving help from our team of experts right when you need it most!

If The Temperature In The Room Is Too Hot Or Too Cold

Although not technically an “emergency” if you or a senior loved one has recently broken a hip (like my next door neighbor just did) and you can’t easily (or at all) get up to change the thermostat to be more comfortable, you can use Alexa to control your thermostat.

Of course, you need a smart thermostat set up in order to use Alexa with it but once it’s all set up, it can really be a great thing.

Can Alexa Record Conversations In A Room?

There are times that Alexa will record what you are saying without your knowledge.

This happens because she thought she heard her name.

This of course can be really creepy, but Amazon claims they only send those voice clips off to humans for “grading” when it’s absolutely necessary.

The “grading” system is designed to improve Alexa if an incorrect response was given and the customer would like assistance in saying what he or she really wanted- not just some random person listening on!

I will leave it up to you to decide if the great things that the Alexa voice assistant device can do for you outweigh any privacy issues that it may have.

Other Cool Things Alexa Can Do

There are so many other wonderful things that Alexa can do like sending a text message (bet you didn’t know that!) and I encourage you to check them out!

Here are some articles we’ve written that may shine a light on all the ways that Alexa can give you a helping hand when you need it.

Alexa devices are a great way to help you stay connected with your loved ones and make it easier for you to do things like make emergency phone calls.

But we do recommend that it be used as a backup to a medical alert device for most seniors.

Check out the many different types of Alexa devices – whether you use an echo show, an echo plus, the Echo dot or whatever else Amazon comes up with – make sure to investigate how it can help you.

Frequently Asked Questions

What other smart devices can call 911?

Siri can call 911 but of course only in iPhones and iPads. Google assistant or Google Home can call 911 also. You just have to say “Ok Google, call 911.”

Can Alexa devices call the police?

As of 2023, no, it cannot.

Can Alexa call 999?

The short answer, as of 2023, is it cannot.

Can Alexa call 911 without a smartphone?

Yes, it can work through your Wi-Fi. You don’t need a computer or a smartphone, just a Wi-Fi connection.

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